Resume

Work
Experience

2019 - Present

Vice President of Customer Experience

Currently responsible for Public.com’s Customer Experience, IT Ops, and Facilities teams.

2017 - 2019

Head of Customer Support

Oversaw global CX team before and throughout acquisition and IPO with Fiverr

2015 - 2017

Director of Customer & Vendor Operations

Oversaw CX and Vendor management. Singlehandedly increased inventory from $14.5M to $1.39B

2022

1st Place, Organization of the Year

2021

2019

1st Place, Front-Line Customer Service Team of the Year (Financial Services)

1st Place, Customer Service Department of the Year (Financial Services)

2nd Place, Front-Line Customer Service Team of the Year

Forbes.com "Can Your Customer Service Ketchup With Tessemae's?"
Forbes.com "When Your Company Is Growing, Learn As Much As Possible From Customers"
Accel.com "Secrets to Scaling with Public’s Leif Abraham and Jannick Malling"