2019 - Present
Vice President of Customer Experience
Currently responsible for Public.com’s Customer Experience, IT Ops, and Facilities teams.
2017 - 2019
AND.CO (Acquired by NYSE: FVRR)
Head of Customer Support
Oversaw global CX team before and throughout acquisition and IPO with Fiverr
2015 - 2017
Rukkus (Acquired by TickPick)
Director of Customer & Vendor Operations
Oversaw CX and Vendor management. Singlehandedly increased inventory from $14.5M to $1.39B
Awards + Honors
Excellence in Customer Service Awards
1st Place, Organization of the Year
Stevie Award for Customer Service (X2)
1st Place, Front-Line Customer Service Team of the Year (Financial Services)
1st Place, Customer Service Department of the Year (Financial Services)
2nd Place, Front-Line Customer Service Team of the Year
Press + Features
Forbes.com "When Your Company Is Growing, Learn As Much As Possible From Customers"
Accel.com "Secrets to Scaling with Public’s Leif Abraham and Jannick Malling"